Professional Experience

GuidePoint Security – Herndon, VA

Cyber Security PMO Manager

• Recruit, hire, and retain project management talent and foster a collaborative cross-trained team with high performance and consistent quality

• Coordinate with clients on project scope, schedule, deliverables, satisfaction, and pricing on multiple and simultaneous technology and information security contracts, including projects in Payment Credit Industry Compliance (PCI), MFA implantation, HIPAA Compliance, data migration, internal, and external penetration testing for fortune 500 clients

• Lead client facing meetings including, but not limited to, project kickoffs, weekly status, leadership presentations, risk escalations, conflict resolution, change order discussions and project closeout

• Perform Customer visits to ensure strong account relationships

• Project Manage the region’s red, at risk, and most strategic accounts to ensure they resolved successfully

• Manage day-to-day operations of the PMO; responsible for monitoring and maximizing key cost, schedule, and performance metrics

• Ensure compliance with pre-defined project management processes and practices. Drive simplification and improvement

• Seek implementation efficiencies to meet or exceed the financial expectations established during presales

• Develop, implement, and govern project management processes, dashboards, templates, policies, and metrics

• Provide leadership and direction to cross-functional project teams, comprised of Engineers, Architects, Business Analysts, and project sponsors.

• Communicate with overall PMO and Practice Leadership weekly regarding status updates and strategies

Symphony Talent – New York, NY                               

Manager, SaaS Implementation Services (Promotion)

• Managed PMO team including full training of technology products, implementation, process improvement and CRM

• Promoted based on contestant and profitable self-lead proposals for process improvements

• Documented current process, streamline processes and proposals for internal projects to reduce resource waste, improve quality, increase productivity and morale

• Working with multi-functional departments in adoption of time and cost saving software and processes

• Training of employees and client on software and implementation practices

• Responsible for documentation and distribution of process materials

• Distribution of resources for most efficient use

Senior Program Manager

• Implement full-spectrum solutions for clients globally, including career websites, CRM, GDPR compliance, accessibility compliance and applicant tracking systems (ATS)

• Lead client and internal teams to successfully implantations on products that the company had never implemented previously

• Contributed and collaborated to improve both client implantation journey

• Brainstormed and collaborated with peers and management on ways to increase productivity, profitability, and morale

• Managed and reported on project budgets against revenue and margin targets set in proposals and Statements of Work with growth towards company-wide responsibility for project profitability

• Produced detailed and thorough project documentation, including status reports for clients and executive-level team members

• Established strong relationships with clients and translate their day-to-day project needs clearly to the internal team to drive high-quality deliverables and client experience

• Collaborated within the Project Management team to develop guidelines and processes for continuous process improvement that advance the Project Management discipline

• Facilitated and lead calls between cross functional teams to delivery on cohesive seamless deliverable to the client

• Voiced concerns and solutions regarding experiences of both the customer and internal delivery team members.

• Proactively identified and communicated potential and known risks then initiating mitigation plans and escalations

• Assisted senior Account Management leadership staff in client communication and management by developing and distributing conference notes/reports, scheduling client meetings and communicating status of initiatives to relevant internal stakeholders

Humana - Louisville, KY

I.T. Project Manager

• Mentored new project managers including leading meetings to discuss goal setting and success criteria

• Built Microsoft Project Plan for start-up company owned by Humana

• Planned for interdependent projects, milestones, dates tasks and delivery of google cloud environment set up

• Develop project reporting, and accountability metrics for cross functional project the exceed $10MM

• Championed ideas and provided data on out of the box ideas to solve problems in stagnant industry

• Created and managed reports in constantly changing project environment

• Advised newly forming team and company on project management best practices

GuidePoint Security – Herndon, VA

Project Manager (Technology & Information Security)                                                                                               

• Coordinated with clients on project scope, schedule, deliverables, satisfaction, and pricing on multiple and simultaneous technology and information security contracts, including projects in PCI Compliance, HIPAA Compliance, data migration, internal, and external penetration testing.

• Scheduled and lead client facing meetings including, but not limited to, project kickoffs, weekly status, risk escalations, and project closeout

• Negotiated and solely managed all day-to-day relations and deliverables for numerous fortune 500 clients

• Consistently relied on by upper management to contain the projects considered to be the highest risk to deliver them under budget and on schedule.

• Built and managed multi-tiered software integration projects which comprised of setting timelines, customer relations, maintaining project objectives

• Communicated and escalated project problems to both clients and other key stakeholders

• Selected, assembled, and managed project team in a matrix organization

 Telgian Corporation – Tempe, Arizona

Financial Project Controller (Promotion)

• Accountable for controlling cost, schedule, forecasting, revenue, and receivables

• Responsible for projects from inception to grave including fortune 100 clients

• Utilized Microsoft Project to coordinate dates, manage vendors, and to assign resources

• Reviewed and approved all vendor invoices

• Validated deliverables, contract pricing and reimbursable documentation to follow strict client requirements

• Interviewed, hired, and managed staff

• Rewarded for being “The best multitasker”

• Promoted internally to Project Manager by upper management

Project Coordinator

• Rewarded for self- initiated discovery of $750,000 in lost revenue and billings

• Evaluated and established financial procedures to verify projects were compliant with Generally Accepted Accounting Principles (GAAP) which lead to significantly improved company-wide audit results

• Collaborated with clients on invoice formats, and resolving collections issues